How to Set Deadlines (SLA) on Workflow Steps

You can put a time limit on any step to ensure tasks do not stall.

Setting a deadline

1. Open a workflow in edit mode
2. Click on an Action or Branch step node
3. In the config panel, look for "Due within"
4. Enter a number and choose hours or days (e.g. "2 days")
5. Optionally set "Escalate after N hours overdue" to notify the assignee's manager

How deadlines are shown

The due date appears on the task card:

• Muted — plenty of time remaining
• Amber — due within 24 hours
• Red — overdue

Deadlines also appear in the admin dashboard and department workload view.

Notes

• Deadlines are in calendar hours, not business hours
• If no due-within is set, no deadline badge appears
• Deadlines are computed from the moment the step is assigned