Help Center

63 articles — find answers to common questions about Aitomic Flow

General

What is Aitomic Flow, getting started, and overview

3 articles

Billing & Plans

Pricing, upgrades, invoices, and subscription management

3 articles

Account & Users

Sign-up, profile, roles, MFA, and invitations

10 articles

How-To Guides

Step-by-step instructions for workflows, tasks, and features

33 articles

Technical

Troubleshooting, integrations, and advanced configuration

14 articles

General

3 articles
How to Rename Your OrganisationUser Roles in Aitomic FlowWhat is Aitomic Flow?

Billing & Plans

3 articles
AI Features and Credit UsageHow to Check Your Plan and UsagePricing and Plans

Account & Users

10 articles
How to Accept an InvitationHow to Cancel Your Aitomic Flow AccountHow to Enable Two-Factor AuthenticationHow to invite usersHow to Sign In with GoogleHow to Sign UpHow to Update Your ProfileResetting your passwordWhat Happens to Your Data After CancellationWhy Am I Receiving Onboarding Emails?

How-To Guides

33 articles
Available Flow TemplatesChoice Fields: Dropdown, Radio, and CheckboxDate and Date-Time FieldsFile Uploads in Workflow StepsFlow Draft vs Published: Why Can't I Trigger My Flow?Getting Started as a New Team MemberGetting Started: Your Setup ChecklistHow to Bulk Import Users via CSVHow to Cancel a Running Flow InstanceHow to Complete a TaskHow to Configure AI SettingsHow to Configure Assignee RulesHow to Configure Branch ConditionsHow to create a workflowHow to Deactivate and Reactivate a UserHow to Export Flow Instance Data to CSVHow to Manage DepartmentsHow to Offboard a Team MemberHow to Reassign a Pending Step to Another UserHow to Schedule a Flow to Run AutomaticallyHow to Set Deadlines on Workflow StepsHow to Set Up Slack and Teams NotificationsHow to Start a WorkflowHow to Use Flow Instance CommentsHow to Use Flow TemplatesHow to Use the AI Flow BuilderHow to Use the Org ChartHow to View Analytics and ReportsHow to View Your Flow HistoryRequired vs Optional Form FieldsStep Escalation: Automatic Manager NotificationsStep Names and Descriptions: Best PracticesWhy a Flow Is Not Visible or Not Available to Trigger

Technical

14 articles
AI Features and Plan RequirementsAll Assignee Rule Types ExplainedCan I Create a Loop in a Workflow?Form Field Types ReferenceHow Branch Conditions WorkHow Form Data Flows to Branch ConditionsHow SLA Due Dates Are Calculated (Calendar Hours, Not Business Hours)Understanding Flow Instance StatusesUnderstanding NotificationsUnderstanding the Audit TrailUnderstanding the Four Step TypesUnderstanding Workflow VersionsWhat Happens to Running Flows When You Edit and RepublishWhat to Do If a Workflow Step is Stuck

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