How to Cancel Your Aitomic Flow Account

If you need to close your Aitomic Flow workspace, you can initiate cancellation from the Settings page. There is a 7-day cooling-off period before any data is deleted, giving you time to download your data or change your mind.

Who can cancel the account

Only the workspace admin can cancel the account. Regular users do not have access to this option.

How to cancel

1. Go to Settings in the left sidebar
2. The General tab is shown by default
3. Scroll to the Danger Zone section at the bottom
4. Click Cancel account
5. Read the confirmation dialog carefully — it lists exactly what will be deleted
6. Click Yes, cancel my account to confirm

Immediately after confirming:

• Your account status changes to "Cancellation scheduled"
• You receive a confirmation email with your full data export attached (users, flow instances, and departments as CSV files)
• An amber warning banner appears at the top of the Settings page with the exact deletion date

The 7-day cooling-off period

Your data is not deleted immediately. You have 7 days from the moment you confirm cancellation to reverse the decision. During this time:

• The workspace continues to function normally
• All users can still log in and use the system
• No data is modified or deleted

How to undo cancellation

1. Go to Settings → General
2. Click Undo cancellation in the amber banner at the top

Your account will return to Active status immediately and the deletion will be cancelled. You will receive a confirmation email.

The undo option disappears after the 7-day window has closed.

What happens if you do not undo

After the 7-day cooling-off period:

• All user accounts are permanently deleted
• All workflows, instances, and form data are permanently deleted
• All departments and organisational data are permanently deleted
• All attached files and exports are permanently deleted

This process is irreversible. There is no way to recover data after deletion.

Before you cancel

We recommend doing the following before the deletion date:

• Download the data export CSV files from your confirmation email
• Export any important flow instance reports from Admin → Instances
• Notify your team members that their accounts will be deactivated

See also

• What Happens to Your Data After Cancellation
• How to Export Flow Instance Data to CSV
• How to Deactivate and Reactivate a User