What Happens to Your Data After Cancellation

This article explains exactly what is deleted, when it is deleted, and what you can do to preserve your data before cancellation.

Timeline

Day	Event
Day 0	Admin confirms cancellation. Data export email sent immediately. 7-day clock starts.
Days 1–6	Workspace is fully functional. Admin can undo cancellation at any time from Settings.
Day 7	Cooling-off period expires. Deletion runs automatically within 24 hours.
After deletion	All data is permanently gone. No recovery is possible.

What is deleted

Everything in your workspace is permanently deleted:

• Users — all user accounts, profiles, and login credentials. Users will be immediately unable to sign in.
• Workflows — all flow definitions, published versions, and configurations.
• Flow instances — all triggered workflow runs, completed steps, and submitted form data.
• Attachments — all files uploaded through workflow form fields.
• Departments — all department structures and org chart data.
• Notifications — all in-app notifications and email logs.
• Audit trail — all admin action logs.
• Integrations — all configured Slack and Teams webhook URLs.

What you receive before deletion

When you confirm cancellation, we immediately email you a data export containing three CSV files:

File	Contents
users.csv	All user records: name, email, role, department, status, join date
flow-instances.csv	All flow run records: instance ID, status, who triggered it, start and end dates
departments.csv	All department records: name, parent department, department head

Note: The CSV export does not include form submission data (the actual answers people typed into workflow forms). To export form data, use Admin → Instances → Export before your deletion date.

How to export form data before deletion

1. Go to Admin → Instances in the sidebar
2. Use the filters to select the flows and date range you need
3. Click Export CSV (instances mode) to download all form data
4. Repeat for different flows if needed

Signed download URLs for file attachments expire after 7 days. Download any important attachments before the deletion date.

Can data be recovered after deletion

No. Once the deletion runs, the data cannot be recovered. We do not maintain backups of deleted tenant data.

If you have any concerns before the deletion date, contact us at contact@aitomicflow.com.

See also

• How to Cancel Your Account
• How to Export Flow Instance Data to CSV