Account & Users

Why Am I Receiving Onboarding Emails?

Last updated 03 June 2026

Why Am I Receiving Onboarding Emails?

When you create a new Aitomic Flow workspace, the system sends a short series of onboarding emails to the workspace admin. These emails are designed to help you set up your workspace and get your team working as quickly as possible.

What emails are sent and when?

Day 1–3: Confirm your email address

If your email address has not been confirmed yet, you will receive a reminder to check your inbox for the original confirmation link.

To confirm your email: find the email with the subject "Please verify your email" from noreply@aitomicflow.com and click the confirmation link. If you cannot find it, check your spam or junk folder.

Day 2–5: Your team is waiting

If you have sent invitations but none of the invited users have accepted yet, you will receive a reminder to follow up. You can resend invitations from the Invite page (/invite) under Pending Invitations.

This email is only sent once and only if there are pending invitations with no accepted members.

Day 5–9: You are one click away from going live

If you have published a flow but have not triggered it yet, you will receive a nudge to start your first workflow instance.

Go to the Flows page (/flows) and click Start next to any published flow to trigger your first run.

This email is only sent once and only if your workspace has at least one published flow with zero instances ever triggered.

Day 14–20: Advanced tips

Two weeks after signup, you will receive one email with tips on three features that workspace admins often discover late:

  • SLA deadlines — add due dates to workflow steps so assignees are notified automatically when a task is overdue
  • Department routing — assign steps to a department instead of a specific person
  • Flow templates — clone a ready-made workflow instead of building from scratch

This email is sent once, unconditionally, to all active workspaces in their second week.

Can I unsubscribe from these emails?

These emails are sent to the workspace admin only and are part of the initial onboarding sequence. Each email is sent at most once. Once the sequence is complete (after day 20), no further drip emails are sent.

If you have questions or want to stop receiving these emails, contact support at contact@aitomicflow.com.

See also