How to Use Flow Instance Comments

Every running workflow instance has a comment thread where participants can ask questions, leave notes, or flag issues — without going back to email.

Who can comment

• The person who triggered the flow
• Anyone who has been assigned a step in the instance (past or current)
• Organisation admins

Future assignees (people whose step has not yet been reached) cannot see or post comments until their step is assigned.

Opening a flow instance

You can reach a flow instance from several places:

• Tasks → Pending tab: click a pending task card to open the detail panel
• Tasks → My Flows tab: click a row to open the instance you triggered
• Tasks → History tab: click a completed step row to view the full instance
• Notification bell: click a comment notification to open the instance directly
• Admin → Instances: admins can open any instance from the admin view

Posting a comment

1. Open a workflow instance
2. Scroll to the Comments section below the step timeline
3. Type your comment (up to 2000 characters) and click Send, or press Ctrl+Enter

Your comment appears immediately. All other participants receive an in-app notification and, if your organisation has Slack or Teams webhooks configured, a channel message.

Comment history

By default, all participants can see the full comment history from when the flow started. Admins can restrict this per-flow so that assignees only see comments posted from the time their step was assigned:

1. Open the flow in edit mode
2. In the Publish panel (right sidebar), find Comment history
3. Toggle off Show full history to all participants

Triggers and admins always see the full history regardless of this setting.

Notes

• Comments are part of the instance record and remain visible even after the flow completes
• Comments cannot currently be edited or deleted after posting